Like: Well priced for size of car, well known rental company, quite a simple process overall. Dislike: Car booked was a Skoda Superb or similar, which is quite a large car. Car issued was a Skoda Octavia, which is the next size down.
When I arrived at the store to pick up the car, they claimed they didn't have the car I booked. The original rental cost was 1485 yuan, but I was forced to pay 8400 yuan in order to get the car. This is absolutely outrageous!
They wrongfully charged for a full tank of gas even though I returned the car with a full tank. The inspector marked 'full' on the fuel gauge, but I was still charged an extra £150. The car was great, and both pickup and drop-off went smoothly, plus I got a free upgrade to a Mercedes. However, the final billing was very disappointing.
I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.
About QEEQ:10.0/10
Easy booking process and simple to compare offers across rental companies.
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Easy Process
Dislike: Car booked was a Skoda Superb or similar, which is quite a large car. Car issued was a Skoda Octavia, which is the next size down.
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