Good

Very satisfied

The platform did not offer an option to prepay the rental fee, resulting in no suitable automatic transmission wagon being available upon arrival at Belfast Airport. Four people plus four large suitcases had to squeeze into a small car, leading to a poor experience.

The car was fine but the fuel consumption was very poor, it cost me £84 for fuel, from Oxford to Newcastle (return) and that was using cruise control, travelling 70 mph. We have a family Land Rover and I don't think it would cost as much as that for the same journey. I would make sure I asked about this in future.

The car I booked for the 5 people plus luggage was a VW Passat Estate, but at the desk they stated that they didn;t have any Passats available and i was offered an alternative for the grade I paid for. This was a Skoda Octavia Estate which was over £30 cheaper on-line than the Passat. I said this and was offered a Nissan Qashqai (not big enough) and also a KIA Sportage (may have just been big enough), so I took the Skoda with the promise of a £30 discount to be credited back to my card. The car was absolutely fine and carried all luggage and 5 of us no problem, but as there were no PAssats I had no choice. Why advertise a car if you know there aren't any available. The Skoda was great but if i really wanted that car i would have booked it online first.

Booking Platform was good and easy to use. Prices were good but not sure that the magic price matching worked. Will use again.