The staff was very helpful. Offered extras but not pushy.

M.Jacinto

Italy

Reviewed: Tue, Sep 4, 2018

About Hertz: 9.8 /10

Like: Quick and easy online reservation process. Provided a rental for reasonable price. Offered a slightly bigger car for no extra charges when they saw we had quite a few luggages. Offered upgrades for extra cost and was specific about differences in cost of options. Made sure we had all the information about our options to be able to make an informed decision. Tip!* Always get the super protection! You never know if someone causes damage to the car when it's parked. - a suggestion they made and it was worth it!
Dislike: Not able to make changes to reservation without cancelling previous reservation and making a new one. The person at the chat service informed me this was the only way to make changes. He was helpful, it would've been just more convenient if the option was there.

Hertz

Naples International Airport(NAP)

Naples

Italy

Mini | Fiat 500 or similar

7-day rental

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Jodie Vaughan

Italy

11-day rental

Hertz

Rome

Italy

Reviewed: Sun, May 5, 2024

About Hertz: 10.0 /10

Satisfied

About QEEQ: 8.0 /10

Olga Sandy

Italy

6-day rental

Hertz

Milan Malpensa Airport(MXP)

Milan

Italy

Reviewed: Thu, Jun 28, 2018

About Hertz: 2.0 /10

Denise McDonald

Italy

5-day rental

Hertz

Rome

Italy

Reviewed: Sat, Sep 9, 2017

About Hertz: 10.0 /10

For the second part of our trip, we rented a car. With the experience from the first part, everything went very smoothly. We rented the same model as before but found it too big, so we asked the rental company for a smaller one. Returning the car was very convenient; we drove to the parking lot, and the staff just checked the fuel gauge to complete the return. It was very quick.

About QEEQ: 10.0 /10

P.Stevens

Italy

7-day rental

Large SUV | Alfa Romeo Stelvio or similar

Reviewed: Thu, Oct 3, 2019

“VERY GOOD”

About Hertz: 9.0 /10

WE COULD HAVE HAD A BIT MORE OF AN INTRODUCTION TO THE CAR. ALSO THERE WAS A DEEP GASH IN THE DRIVERS SIDE TYRE WALL WHICH WAS NOT ON THE PAPERWORK WHICH WHILST NOT DANGEROUS SHOULD HAVE BEEN NOTICED AND REPLACED AS A SAFETY ISSUE. IF I WASNT IN SUCH A RUSH I WOULD HAVE INSISTED THE TYRE BE CHANGED. HERE WAS ALSO NO INSPECTION OF THE CAR WHEN RETURNED WHICH WE EXPECTED.

About QEEQ: 10.0 /10

VERY GOOD AND AN EASAY PROCESS. WOULD DEFINITELY RECOMMEND

Italy

7-day rental

Luxury SUV | Gle 4x4 Winter or similar

Hertz

Milan Linate Airport(LIN)

Milan

Italy

Reviewed: Tue, Feb 19, 2019

“Hidden T&C - not able to pick-up the car without 2 credit cards”

About Hertz: 9.0 /10

Hertz staff proved really helpful and provided me with the alternative car. Otherwise, the only feedback i have is that car had a number of scratches that were not included in the report.

The staff was very helpful. Offered extras but not pushy.

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