very satisfied

Deceptive practices, renting out a sedan as an SUV, pretending not to understand English! No service and awful attitude! Will never rent from this company again! Unauthorized charges! No guidance on how to pick up or exchange the car, had to figure it all out on my own, even asked other rental companies about how to operate the car. Most frustrating rental experience! They told me to go to another branch to exchange the car, which was a complete scam! Went to Florence to change the car, wasted time and fuel, and there were no cars available! Everything seemed fine upon return, but the moment I arrived back home, I got a message about a charge! Where can I even complain about this? First time encountering such a predatory charge!

The pickup queue was too slow, waited for two hours. The order should have been 74.5 EUR at the rental company, but they charged me 120 EUR.

Everything smooth and pleasant as always. Upgrade offered and taken.

Fantastic app and better prices than all the other competitors.

the tme to get the car was very long and there is not enough information in the airport in Catane to drive the client to the counter

no problem with the reservation

We reserved a Audi A3 but got a Mini Cooper( same class according to the car rental angency but we prefer an Audi A3, no big deal though), the car was absolutely disgusting and we're too busy learning everything about the car before drive away from their Rome airport garage that we forgot to check the fuel level, a few minute after we checked out from the garage we saw that the fuel was only half but the paper stated it was full so we had to return to the garage and ask the staff, he wrote sth casually on the paper and walked away with zero interest in listening to our complain about the dirty car. When we returned the car in Ancona the guy there told us that's what happens at their Rome airport branch quite often, guess they're either understaffed or just have no desire keeping their customer! Btw on my confirmation with EasyRentCars it states clearly that the price quote includes one-way-return but when we picked up the car Maggiore still added a charge we can't remember why but we never buy any add-ons when rent cars, one driver/deny all insurance coz our credit card covers it/same fuel level/no gps needed....we needed nothing extra, now Amex is investigating the extra charge for us.