Exceeded Expectations

Good

Good

AVIS is excellent. Both my husband and I drove, and there were no extra charges. However, the previous rental company, ALAMO, charged CAD 10 per day for adding a second driver. At AVIS, the car model we booked was not available, but they found us a much newer 8-seater 6.0L GMC within an hour. It was much better than what we originally reserved, and they didn't charge extra. Very trustworthy!

Very happy with the car

According to confirmation from Avis, pick up was Vancouver South Terminal Airport YV2 When we arrived there was no representative from any Rental car company, totally deserted. The Avis helpline was totally useless they couldn't help at all. So finally we were told from a airline representative to go Terminal 1 and try to get the car there. No shuttle bus from Terminal 2 to Terminal 1 available, we had to get a taxi and paid CAD 20. The counter personal at Avis was not really apologetic when we explained our situation. After she got a car for she presented a bill which was 90 CAD more than on our confirmation. After a long discussion she finally asked her Supervisor and he solved the problem. The car was not what we reserved (Ford Explorer) but it was OK. Not happy with Avis at all.