Would definitely use service again

Terrible car rental company. Because my flight was delayed and I couldn't make it on time to pick up the car, they simply didn't provide any vehicle and didn't care. They also refused to refund the deposit and had a horrible attitude.

Great service

Mercedes A was forcibly replaced with a manual diesel Ford Focus

Since we arrived in Frankfurt on an early flight, there were two groups before us, and we waited for a while. I had booked a seven-seater car. The customer service offered us a five-seater Volvo going back to Zurich with a 450 Euro one-way rental fee if we were willing. Considering our comfort, we decided to stick with the seven-seater we originally booked.

It's almost impossible to get the car you originally booked, and selecting a new car at the store takes some time. The most effective way is to let the store recommend a car without additional charges and check it out in person. If you only look at pictures and listen to explanations at the counter, it will be time-consuming and ineffective.