Small car for a bit expensive money but needed it for business

ja war gut

beste App

Pretty good overall, but they were quite pushy with upselling. We kept saying we didn't need it. The Frankfurt counter was a bit further away from the others, had to walk a few extra steps.

easy to find and was upgraded, smooth service

nothing to complain

We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.

This part went fine and smooth - we were happy with the booking process.

I booked a WV Golf and you gave me a renault cactus. I noticed after getting the keys and I did not wanted to take more time for the change due to there was a long queue