Very helpful and friendly staff, they have accommodated my needs.

Overall, it was okay, but I had to wait a while to pick up the car; the process was too slow. The paperwork was done inside the airport, but the car pick-up was in an external parking lot. Couldn't they clearly mark pick-up and drop-off points? Also, the car they gave me was much lower in class compared to my reservation, especially in terms of engine power. Not sure if it was QEEQ's issue or Hertz's, but they downgraded my car without informing me.

Good

The location is not very large, the parking lot is just a couple of small blocks away. Went early in the morning to pick up the car, hardly anyone there, the service was fairly standard.

Booked a 4 door car but we got a 2door car and when we asked why we were told that was the class we had booked so I think next time we book a hertz car we need to understand what class gives you what.

EasyRentCars gave us a sense of protection and we felt that we were protected fully by insurance especially in Italy. Booking process was easy so we will use EasyRentCars again on our next trip.