excellent experience

Very satisfied. I rented a Golf but actually got a large SUV. The car was very new and the staff were very friendly. They even voluntarily drove us to the train station when we returned the car.

Much too long a line to get the car had to wait almost an hour you need more counter staff

As a negative point, the personnel did not company us to check the car at the picking up point. They offer us a better car as an offer charging 6 euro/day. We refused and they gave us the car offered for free because they did not have the car booked. Despite this, the attention was nice at pick up and drop off.

At the moment all is correct. I am surprised how it works! And the good price of the car

Habíamos reservado un coche a recoger en el aeropuerto de Catania. Al llegar al mostrador, había una cola tremenda y, aún teniendo la reserva, tuvimos que coger "número" para ser atendidos. Preguntamos por nuestro turno al staff de SilicyByCar y contestaron con burla "see you tomorrow"... Finalmente, tras esperar durante 3,5h y más de 80 turnos, pudimos coger el coche. Respecto al coche, excelente, nuevo y limpio. El drop off del coche, en otro mostrador que el de recogida, fue fácil y rápido.

La web muy bien, fácil e inuitiva. Recomendamos coger el seguro del coche desde la web de Easyrentcars dado que en el mostrador de SicilyByCar es más caro.

I returned a rental car sunday morning and I am waiting for the repayment of the diposit. I am wondering when will it be effected. Also, I need to be given the repayment of a pneumatic as I was informed that it would be done when I returned the car.