Counter staff not particularly friendly and not really helpful when we asked for advice on returning car and avoiding traffic limitation zone. Drop off was straight forward.

Very long pick up line at the airport which really delayed the pick up of the car. Counter was fully staffed but it too many customers at once to handle

A straight forward process.

The car supplied (Volvo V40, changed after negotiation for a Fiat Tipo station) did not match the category booked / paid for (Renault Kadjar / medium SUV)

I booked a 7 seater car as I had 6 people in our party. I was given a long wheel base 9 seater mini bus. As soon as I drove it it was clear that the brakes needed repairing. I went straight back into the office but the representative had gone and closed up. I phoned the next day but no answer and finally got through the following day and returned the vehicle, not for a 7 seater as booked but another large minbus. Where we were staying in Rome this was a real problem as we couldnt get the van on the driveway. Please, if someone books a people carrier can you not give them a large bus which struggles to park or get down very narrow lanes. Thank you

Good