Europcar is okay, but the cars I get from them are often below my expectations. This time I received a Volkswagen T-Cross, which wasn't even listed, so I had to reluctantly choose a Volkswagen Golf. Could you tell me if the car class was downgraded? If so, can I request a refund?

There were a lot of people in line, but the service and communication were smooth. Got a free upgrade to a Mercedes E200, and the car was very new.

The car pickup process on the 24th was simple. I reserved a Caravelle but got a Mercedes V250d instead.

Average, they promoted insurance and the car provided was different from the one booked each time.

They rented me a SEAT manual FR model. No queues, just inspection, check the contract, sign and drive away. That simple. However, I couldn't understand all the detailed contract terms. There were two minor issues, and it took a while to communicate with the staff since language was the biggest barrier on this trip. But the staff was very patient and thorough in explaining it to me. I managed to understand most of it, so I signed and drove away.