Satisfied

The vehicle provided was a new car with less than 3000 kilometers on it, and it was in excellent condition. The staff was enthusiastic and professional. They didn't require me to buy an extra tank of fuel, only to return the car with a full tank. The pickup service in Quebec and the drop-off in Toronto were both very smooth.

Everything went smoothly. The process of picking up and returning the car was simple and quick with just basic checks on the vehicle's condition. I had my driver's license notarized beforehand, but the counter staff only seemed to need the translation, whether it was notarized or not.

The counter staff had a great attitude and didn't try to upsell insurance. After seeing our order, they reminded us of the current insurance coverage we had purchased and just asked if we needed any additional insurance. They also asked if we needed DPS and a child seat (since we had a 6-year-old child, though we had already brought our own child seat). The car was handed over to us by a friendly young Black man who thoroughly explained how to use the vehicle. We had booked a familiar Toyota but received a Chrysler C200 instead, so we needed some extra instruction. When we returned the car, the fuel was not full, but the charge was reasonable and the process was extremely fast. Very satisfied with Alamo's service.