I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

The service was mediocre and there seemed to be some unfriendliness towards Chinese customers. Moreover, the sedan turned out to be a hatchback when we picked it up.

The car rental process was very smooth. We brought printed orders and the necessary documents, and the service was quick and friendly. We originally booked an economy car, but we got a large Ford SUV with GPS in English. We opted for full insurance, and after the car got a small scratch, we just filled out a form when returning it. It was easy and hassle-free.

The reservation price was supposed to include insurance, but I was told I still needed to pay for it. I find this confusing.

El coche ha estado muy bien pero hemos tenido difícultad a la hora de entregar el coche ya que la oficina estaba cerrada.

Todo muy bien