Service was terrible. They made me wait an hour because my flight was early. Not even because car was not ready. Took me 30 mins to wait for someone to come to look at a body hit on the car. On return they took more than than 10 min to examine every inch of the car with flashlight and photos. Found nothing. They charged 25% tax on the 90 EU extra pay for border crossing in Europe. A disgrace

The car stank of cigarettes

Had to go for a larger car, which I thought we might, but had HORRENDOUS experience with GOLDCAR!!! My c/card (the same one used to make booking) was rejected at checking, and on checking with my card provider, was told this rejection was instigated by the rental company itself (bizarre!) and at the moment am still trying to have a satisfactory explanation for this from them! Because of this nonsense contrived, it would seem, by GOLDCAR itself, this meant I had to totally rebook with them, costing me a supplementary 300euros almost, ENTIRELY due, it would appear, to GOLDCAR!!!!! Still ongoing, but not expecting too much from them with their attitude at the moment! Disappointed doesn’t seem strong enough!

Would be grateful for any assistance from Easyrentcars on this matter as it was with yourselves the original booking was made.