They promised a Ford Escape or a similar grade vehicle, but we got a Mitsubishi instead, which was quite a letdown. The price might be lower than booking at the store, but it's due to the downgrade in car model. It's not a problem with Budget, but rather the third-party service QEEQ, which I wouldn't use again.

The service was quite good. I didn't know the procedure and went directly to the car rental area on the basement level. Although it was meant for Fastbreak Membership only, they still processed my request, which was very considerate. Thumbs up!

There's a shuttle bus at the airport that takes you to the rental car store. They checked my booking and my license, and the process was done in five minutes with no extra charges.

Budget didn’t honor the booked deal . The agent insisted on no availability and I had to buy higher package

Car were changed for more acceptable to me with no extra charge

Got very good price from the very beginning