Service was great. I booked the car pretty late so they couldn’t get the model I wanted in time, but they were really proactive in helping me sort it out and in the end I just paid the difference and switched to another model.

Reserved a Mercedes C-Class early, but none were available on-site. The only option was an Audi A4. After driving for just 20 kilometers, the car displayed a low oil warning, forcing me to detour to buy oil, which delayed me for over an hour. The cost of the oil was reimbursed upon return, so keep the receipt.

Satisfied.

I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans. As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered

I diligently checked the pricing 3 times and have to rebook my car to get the reduce pricing. In other words, the price watch mechanism did not worked I chatted with an Easyrentcars rep and was told that this mechanism needed time to adjust which I find puzzling cos there were times when the reduced pricing have been posted for a couple of days and yet I was not informed