The reception staff were very friendly and handled on-site issues thoughtfully.

The staff left before the scheduled time without leaving any contact information. They didn't reach out to us in advance. As a result, we waited at the store entrance for an hour after contacting the website, without any resolution.

The car was not checked; it had a fault and the coolant leaked.

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.

Europcar made our trip possible and the customer service and vehicle took our vacation to the next level. Everyone was very helpful, they even installed our two carseats for us! The car was clean, and exactly what our family needed - spacious and a delight to drive. Thank you Europcar!!

Our booking process was very easy to complete, especially since renting a vehicle in a foreign country can feel daunting!