This was the most disappointing car rental experience. The store did not thoroughly inspect the vehicle before pickup, and upon return claimed there were extra scratches on the car. I drove very carefully the entire time with no incidents. The staff at the Frankfurt branch had a very poor attitude.

The rental office is next to the NH hotel front desk. The receptionist was so cute and lively, full of energy even near closing time.

Pretty good

The service is quite good, and the young guy was very enthusiastic. They upgraded me to a better car for free when the model I reserved wasn't available.

The staff at Enterprise in Germany were very friendly but not very efficient, the queue was too long. The car I rented had several damages which seemed unrecorded in their system. Fortunately, I spotted them and had the staff note them down on the documents.