Before picking up the car, you can contact them via WhatsApp. They will send pictures to guide you to the shuttle bus location at Bari Airport. Upon arrival, the customer service is very good. They also offer to upgrade to full insurance on-site. I spent around 250 euros for four days. It's not cheap, but in Europe, it's better to pay for peace of mind.

This is a dishonest company that sets traps throughout the process to make you fall into them. Fortunately, I bought full insurance from Zuzuche, so I wasn't worried, but it was still bothersome dealing with these people. They will tirelessly pitch their insurance to you and often use phrases like 'the police will do this or that' to scare you. If you don't buy their insurance, they will charge a 1200 Euro deposit on your card as a 'purchase' rather than a 'pre-authorization'. We recorded the entire car pickup process, but at return, they still tried to make us sign a damage report for an old scratch the size of a fingernail on the wheel hub. We argued for an hour and refused to sign, finally achieving justice. Even so, the deposit was not refunded until two months later after communication through Zuzuche's customer service. Although we did not incur any losses, we were very disappointed with how Italians treat tourists. We will be more cautious next time we visit.

The actual rental company was a small local Italian company. Overall, it was pretty good, the staff were very friendly, spoke good English, and communication was quite pleasant.

It was fine, but they aggressively upsell insurance. Also, there was no Adblue, and they didn't mention it. I had to pay for it myself and then go through the reimbursement process.

Was really disappointed in the car we were given. I paid for a Ford Fiesta, which would have been big enough for our luggage, and got a Lancia Ypsilon.

It was great that my rental car was rebooked for a lower price, but not at the expense of having the size car I booked.