Had to wait a bit while picking up the car as there were quite a few people, but overall it was fine.

There was a minor issue this time. Normally, they upgrade the car for free if none are available, but this time a male front desk attendant, who didn’t look European or American, first tried to force me to buy insurance. When I refused, he said they didn’t have smaller cars and I would need to pay for an upgrade. The next day, I went back to the store and the manager confirmed the upgrade would be free. Their cars are usually good, and their service is typically fine. It seems like this staff member wasn't very knowledgeable. This time the refund was slow; it's been five days since I returned the car and still no refund.

OK car rental in Seville was fantastic. Friendly and efficient both on pick up and drop off. Would definitely recommend them to others and will certainly use them again in Spain.

Very efficient service thank you

Car was dirty inside and out.

I struggled to find the drop off point.