When we arrived at the store, we were informed that the pre-booked Passat station wagon was unavailable. They suggested switching to an Audi, but that was also unavailable. Ultimately, we were given a Mercedes E200D station wagon. Since we specifically chose the Passat for its large trunk space to accommodate our four suitcases, this change was unexpected. The staff explained that the Mercedes would also be sufficient for five people and four suitcases. With no other option, we asked about the additional upgrade costs, signed the contract, and received a detailed breakdown of charges. This included the amount we paid in full beforehand in our home country, the upgrade cost, service fees, and cross-border charges. The total upgrade and associated fees over two days came to 322 euros, plus a 300-euro deposit via credit card pre-authorization. Following the instructions, we went to the parking garage to pick up the car, which had a mileage of 15,000 kilometers. During pickup, we noticed visible scratches on three of the wheels and took photos. Over the trip, we traveled 3,700 kilometers, and upon returning the car, the staff inspected the wheels. I explained the pre-existing scratches and offered to show the photos, but the staff member said they were already aware and confirmed there was no issue. A few days after returning, the 300-euro pre-authorization was canceled. I was surprised by how quickly it was processed—could they handle traffic violations that fast? Either way, it worked out well for me. Overall, this car rental experience went very smoothly.

Extremely satisfied. The gentleman directly provided a brand-new car with only 300 kilometers on it, a diesel version 220D, and a full tank showing a range of 1400 kilometers... The car was in excellent condition, equipped with CARPLAY for seamless connectivity. It felt as familiar as driving my own car. The car accelerates quickly and is very stable on the highway. In 3 days, I drove to Hamburg, Bremen, Dusseldorf, Dunkirk, Brussels, Luxembourg, and Frankfurt. Everything was perfect.

The service was excellent, the procedures were simple, and we were very satisfied with the condition of the car. It was almost brand new and even had a navigation system, which was a pleasant surprise. Our own GPS had issues, and it was incredibly helpful.

They didn't give me the car I booked because I was late because of the airport process , they let me wait for 30 mins then they upgraded me .

It's nice and easy process to book .