Overall satisfied, but at pickup, they kept urging me to pay extra for an upgrade to a fuel car. I'm an elite member of Europcar, which supposedly allows me to upgrade two levels for free. Yet, the staff at pickup suggested I pay over 100 euros more to switch to a Passat fuel car. I replied that if no suitable car is available, I'm fine not upgrading. The car I booked was a Mercedes EQA, and a two-level upgrade wouldn't justify reaching a Passat, let alone requiring an extra 100+ euros.

After returning the car in Munich and boarding the train to Frankfurt, I realized that I hadn't returned the keys. I proactively called to ask if I should send them back via DHL from Frankfurt or return them to Europcar at Frankfurt Airport. After a while, the branch called back, insisting that I must come back immediately and take full responsibility for any consequences. I explained that I had an international flight connection and couldn't just jump off the train. They kept insisting that I return immediately or face huge fines.

I changed the return location at the last minute, and they helped me find the cheapest option in their system.

Not very happy. We originally booked a Golf, but it wasn't available when we picked up the car. They suggested we take an Audi A3 and handed us 3-4 Audi keys, checking each one and saying the car was parked in a spot it couldn't get out of. Finally, they gave me a key with an S badge. The car didn't drive well. Only later did I realize it was a SEAT LEON.

Like: The best price among all apps And chat service was effective and helpful
Dislike: None