Very efficient pick up in Deer Lake

Very satisfied.

The rental process was very simple with no hidden tricks. Just bring all the required documents and go to the counter to present them and pay the deposit as instructed to pick up the car.

The car was new, only 36 kilometers on it. Although I wanted a Ford Escape, I got a similar Hyundai Santa Fe, which was still good.

I could not even pick the car up. The attendant was extremely rude. He told me that I would have to wait at least 4 hours for the car to be there and to just deal with it. I understand unexpected events can happen but there is no need to be rude about it. He told me he tried to contact me and when I said I hadn't received any calls he told me doesn't have my phone number. So I asked whether he sent me an email, he answered that they don't do that. I wondered how he "tried" contacting me... I, then, gave my number and asked him to call me when the car was ready. He never called me back. I had to go rent a car elsewhere and pay extra. This is hands down the most unprofessional and rude experience I have ever had at a car rental place. I will never ever rent a car from that place again!