Easy process.

They first gave us a Nissan with over 30,000 kilometers and stains on both front seats. We asked for a change at the counter and were given a car slightly larger than a Mini Cooper. They insisted it was the same class. I explained that we couldn't fit three people and three pieces of luggage, but the counter staff said the SUVs I booked were usually for two people, implying we needed an extended version for more than two. The lot had many SUVs the same size as the Nissan, but the counter said they were all booked and only these two cars were available. We ended up taking the stained car. The price is high, but we chose this company for the Chinese roadside assistance, hoping we never need to use it.

The actual car was different from the one booked, which was clearly bad. Insurance was aggressively pushed.

car boot space was large and vehicle was spacious, although vehicle exterior appears abit old. pick up location could be abit clearer (e.g. hertz rental booth inside the hotel)

Their service is absolutely the worse. They did not have the vehicle I reserved. You could only fit 2 small pieces of luggage. I paid an extra $300.00 to upgrade!!!!!!! The people at the desk are rude!!!!! This is especially true of the manager there!!!! We had a horrible experience!!!!!!!!