First time renting a car abroad. The service from Hertz in Germany is absolutely great, much better than AVIS in the USA. I swear I will never rent from AVIS again, even if it means opting for Youku.

The service of this company is good; the staff are very friendly, attentive and thorough. I originally booked a BMW 3-series, but was given a Jaguar when picking up the car (no extra charge, original price: 324.88 euros for 7 days, unlimited mileage). The car was new (only 13,000 km), in excellent condition, equipped with GPS, and was a diesel car. Very powerful. Just one minor issue: when refunding the deposit on the credit card, it was refunded in dollars instead of euros, which resulted in a shortfall of about 26 euros due to the current exchange rate. Not sure if it’s a bank exchange rate issue or a traffic violation deduction. (I plan to contact the company to ask for an expense breakdown).

Excellent