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BEWARE _ DO NOT RENT BUDGET _ BOOK DIRECT WHEN RENTING

Reviewed: Tue, Jun 25, 2019
About Budget: 2.0 /10
Went to the East location. The worker stayed on the phone talking about personal drama for 6 minutes while I waited to be acknowledged (even had the other person on speaker phone!!!). When he was done with his incredibly unprofessional personal call he was so rude I decided to leave and go rent from Minards for the day instead. Didn't even use the vehicle due to the staff. Will forever stick with Enterprise after the experience.
Pickup Truck | Ford F-150 or similar

Relevant Reviews on Budget in United States

Angela Felton

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Reviewed: Mon, Apr 16, 2018
About Budget: 6.0 /10

Adelaide Rayleign

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Reviewed: Tue, Aug 28, 2018
About Budget: 10.0 /10
The queue wasn't long and it was pretty quick.
About QEEQ: 10.0 /10

C.Aquino

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Medium SUV | Ford Edge or similar
Reviewed: Tue, Apr 20, 2021
About Budget: 10.0 /10
Me cobraron ustedes en su portal una cantidad de 3600 pesos aproximadamente. Al revisar mi estado de cuenta tengo un cargo de 2400 adicional por parte de Budget. El carro está en perfectas condiciones, porque se me está cobrando ese exceso adicional?
About QEEQ: 10.0 /10

M.John

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Thu, Aug 22, 2019
“The pickup process time was longer than my than my flight!”
About Budget: 5.3 /10
A management disaster!! I arrived at the car hire centre at 7.30pm to find that the Budget line was the longest and we had to wait over two hours to get my documents checked and paperwork signed. The excuse was that the airport has some plumbing problems and terminal A was closed so everyone was sent to terminal B car hire, however this did explain why other rental firms had short lines. The situation was very badly managed: • Budget should have advised the people in the line that it would take over two hours to process, other members of family could then sit down or get coffee etc. • There was no need for the entire families to be in the same line as the main drivers, this just made matters worse. • If Budget are going to blame the airport, then they should have told the people in the line. • Maybe hand out bottles of bottles of water to people, the least they could have done. • Show some regret to customers when they finally got to the counter, no reasons were given unless they were asked. Once I got my paperwork, I was told go another counter where they tried to get me the car I selected, it was just chaos, staff on the radio and phones begging and demanding cars in front of waiting customers. My family and I finally left the airport at 11pm. I understand in business that things somethings go wrong and companies are often judged on how they deal with problems but Budget really let themselves down on this one, there was no attempt to explain or improve the situation. Added to this the car was not cleaned properly and dirty inside. Never again!
About QEEQ: 8.0 /10
Good booking process, good value compared to other sites.

JLPL

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Standard | Ford Fusion or similar
Reviewed: Tue, May 22, 2018
“An excellent choice for a one way car rental deal!”
About Budget: 9.6 /10
Like: The price was well below the next option! Full tank of gas included! No problems at the airport kiosk to locate and process the reservation as agreed.

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