The check-in process was very thorough. To ensure we had a car with a GPS, they upgraded our vehicle and offered extra insurance options. The only issue was that the baby seat was missing one buckle.

The store is small; when picking up the car, I passed by and only saw other rental companies, not this company's sign. The same was true when returning the car at the airport; Budget, Hertz, etc. were easy to find, but Alamo was challenging to locate. The reserved RAV4 wasn't available, but they provided a Chevrolet Equinox 4WD instead, which was good. It's surprising and concerning that early returns are non-refundable.