Picking up the car was extremely difficult. After multiple communications with the Zuzuche service specialist, who also communicated with the rental company, we couldn’t locate the shuttle bus. The service specialist suggested I take a taxi to look for the pickup point. The taxi driver drove around the airport for a long time, asking people for directions, and after much effort, we finally found the pickup location. Once there, I was told I couldn’t pick up the car because I didn’t have an international driving license. Later they said I could pick up the car but would need to pay over 200 euros because I lacked the international license. After contacting the Zuzuche service specialist again and receiving their help, I was finally able to get the car. The original plan was to pick up the car at 8 AM, but I didn’t get it until after 10 AM. It turns out this company shares the same office space with a 24-hour rental company.

It was pretty good, no queues upon arrival. The process started right away. I had seen comments about a 3-hour wait, but that was not the case. The prices were very affordable. They did try to sell insurance, but you just need to say no if you don't want it. The staff was decent, understood we didn't need insurance and didn't push it. I didn't notice any racial discrimination as some comments suggested. Everybody finds their own car, and it seemed like they didn't have a lot of staff. Everyone got SUVs, including the white person in front of me. The deposit was 1,200 euros, but it was just a deposit, without charges. The car return inspection was smooth, and we got our deposit back without issue. I was a bit worried after reading the comments, but everything went smoothly, and the car was in good condition.

An extremely poor experience with intentional fraud targeting consumers. My credit card was charged 800 euros without authorization, and there's absolutely no service from this rental company.

The service attitude is quite good, but the location of the rental office is inconvenient to reach, only accessible by the rental company's shuttle bus.

You did not provide enough details about the shuttle from the airport. As a result I had to get a taxi (30 Euro) and on top of that I've lost my jacket in the taxi. I understand the loss is my own responsibility but it took me a while to find a way to the vehicle and I was really tired after the flight. On the way back I already knew the exact location and I knew that a free shuttle bus was circulating between the airport and the vehicle drop off. This information was crucial to the booking.