Reception staff excellent , guy who deals with the key hand over was very rude

I chose this company because of the high ratings from other customers and the feedback mentioning no upselling practices. As it is an international chain and the car options matched my preference, it seemed like a good choice.
Since I have rented cars in many countries before, including in Azerbaijan and Georgia in May, I naturally make comparisons.
Overall, it was pretty good. There was upselling, but it wasn’t pushy. Both car pickup and return were very convenient. Extending the rental by one day was no issue at all.

So far so good, but the deposit has not been refunded yet.

Found the supplier right after exiting the airport. The paperwork took less than 5 minutes, then went to the parking lot to pick up the car. There were a few small issues when picking up the car—the staff was very pushy about signing the paperwork. After signing, I noticed several scratches and minor damages. Fortunately, I pointed them out to the staff, and they marked them all, making everything go smoothly.

I didn’t like the car I got a Ford Kuga smaller and I didn’t like the ride

It’s ok