Pretty good overall.

When you come to the country for the first time the last thing you expect is rude and arrogant staff by the counter trying to trick you in paying more for car insurance. Avoid at all costs! Absolutely miserable experience..

We waited for more then an hour to pick up our car and the then the desk staff were grumpy and made me feel that I was making a big mistake not taking out their insurance. They told me that my own insurance wasn’t good enough and that I would definitely be paying some money to them by the end of my trip. They told me ‘good luck driving here’.

Long queue at pick up. Instruction on pick up location in Milan airport could be more detailed .