I happened to go when the counter was empty and it was a really smooth experience. Overall I would say the experience was very smooth and the staff was very helpful.

I like the price drop protector as many of my bookings I have gotten a pleasant surprise when the price drops!

Car and price are competitive.

Good price and car.

The lady who helped me in Calgary was an absolute legend. She saw my back was hurting and helped me out with a more comfortable car. Made my journey 10/10

I could not even pick the car up. The attendant was extremely rude. He told me that I would have to wait at least 4 hours for the car to be there and to just deal with it. I understand unexpected events can happen but there is no need to be rude about it. He told me he tried to contact me and when I said I hadn't received any calls he told me doesn't have my phone number. So I asked whether he sent me an email, he answered that they don't do that. I wondered how he "tried" contacting me... I, then, gave my number and asked him to call me when the car was ready. He never called me back. I had to go rent a car elsewhere and pay extra. This is hands down the most unprofessional and rude experience I have ever had at a car rental place. I will never ever rent a car from that place again!

Like: New truck, all the bells and whistles
Dislike: Quoted price did not include insurance