When returning the car near L.A. airport, there was a large outdoor parking lot shared by three rental companies. The staff giving instructions that night was very rushed, asking us to quickly leave the key and go. Later, Hertz charged us an extra day of rental, but luckily we had taken relevant photos, and Zuzuche actively helped me reclaim the rightful amount. However, I am not satisfied with Hertz's entire process. Everyone should be extra cautious about whether there are any extra charges on their credit card during car pickup and drop-off.

It's funny. An African American lady insisted on seeing my SSN, wasting a lot of my time. Later, another person helped me and said SSN was not needed at all. They blamed it on a computer issue. Alright then.

Easy and simple

The handsome salesman was very helpful. We had mistakenly booked a 2-door economy Nissan for three adults, one child, and five suitcases. When we arrived at the store, he offered to let us see the car first, and then surprised us by upgrading us to a larger Hyundai Elantra for free. Amazing!

事前に予約していた車種と異なるものを貸し出されましたので戸惑いましたが、それ以外は何も問題ありませんでした。