Disappointed

Everything was fine overall. The rental company replaced the car with an electric vehicle, but it wasn't fully charged. Driving in the suburban areas of London almost became a disaster, which was very frightening. Fortunately, I managed to find a 22kw fast charger, and with the help of a netizen who provided a European charging map, I located fast chargers; otherwise, nearly a whole day would have been wasted on charging. The rental company didn't provide adequate instructions, especially for foreign visitors who aren't familiar with living in Europe—being assigned an electric vehicle was a nightmare. It would have been better if it was a fuel car instead of an EV, especially since the EV wasn't handed over fully charged. Close to needing roadside assistance in London, I recommend giving customers a charging guide upon vehicle pickup. Additionally, the cost of charging EVs is almost comparable to refueling traditional cars, but many parking lots near tourist attractions don't have charging stations. If you encounter a slow charger, you might end up waiting in the car in frustration.

It was my first time driving abroad, and I chose Eurocar. It was a terrible experience. When we arrived at the store at the scheduled time, the staff told us they didn't have the car we reserved, not even a similar one. They wanted me to pay extra to upgrade to a Benz C-class. The staff were not proactive in solving the issue. After several communications, they finally suggested we switch to a Golf, misleading us by saying it had more space than the Benz B180 we originally booked. To save time, we had no choice but to take the Golf, which only reduced the rental fee by 300 RMB for the seven days. It was an especially frustrating rental experience.

There was some attempted upselling at the counter, so be sure to have all your documents ready, listing precisely what has been booked. But we were polite yet firm, and all was well.

Super helpful and informative. No messing around. Very friendly staff.

Like: Easy drop off