Disappointed

S.Cavanagh

United Kingdom

Reviewed: Mon, Aug 5, 2019

About Europcar: 7.3 /10

Car was not big enough it was a Vauxhall moka and not a Skoda Octavia and it was a petrol model having thought it would be diesel as per last years booking, car had scratches and dints all round which i pointed out when they only had 1 scratch registered and had to amend paperwork, overall very disappointed with vehicle,

About QEEQ: 10.0 /10

Easycar was smooth and helpful

Europcar

Warrington

United Kingdom

Intermediate | Skoda Octavia or similar

1 days rental

Relevant Reviews on Europcar in United Kingdom

Tom Cotton

United Kingdom

1 days rental

Europcar

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Fri, Feb 23, 2024

About Europcar: 10.0 /10

Overall service was good, explanations were clear at pick-up.

About QEEQ: 10.0 /10

D.Kandoi

United Kingdom

1 days rental

Mini Van | Citroen C4 Grand Picasso 7 Seats or similar

Europcar

Leicester

United Kingdom

Reviewed: Wed, Sep 11, 2019

“Good but not great”

About Europcar: 8.3 /10

Everything was fine but only one thing I am not happy with, which is you guys are scare people by your terms and conditions who are hiring first time. Car was absolutely fine, no issues however I was scared by your terms and didn't enjoy my holidays, it put me off and I didn't use car as much as I wanted for. Also, I made complaint but not satisfied with the answer. Another thing is I am still waiting for my nectar points. I had email without an attachment or instructions. If it was sorted by 28th then I would have able to take part in draw as well. This one was my first experience with Europecar but not great. Even response are not that quick either. I don't know if it would be resolved or not.

About QEEQ: 8.0 /10

S.Hamilton

United Kingdom

1 days rental

Small SUV | Nissan Qashqai or similar

Europcar

Heathrow Airport T5(LHR)

London

United Kingdom

Reviewed: Thu, Aug 29, 2019

“Easy, great car”

About Europcar: 10.0 /10

Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.

About QEEQ: 10.0 /10

United Kingdom

1 days rental

Intermediate | Skoda Octavia or similar

Reviewed: Wed, May 15, 2019

“Never use Europcar at Gatwick”

About Europcar: 6.3 /10

Europcar were terrible. They tried to upsell us on the car we'd booked and then tried to do a dodgy on the figures - after 24 hours flying we didn't need this hassle. We were in the office for nearly an hour! Then on return we were told there'd be extra cleaning charges because of a bit of sand in the car! I would never use Europcar again!

About QEEQ: 8.0 /10

All fine.