Car is expected but main business owner and staff of this Hertz branch cannot speak english.

They didn’t have the exact model I originally booked that day, so they gave me a Jeep Compass instead. The car was in really good shape and very clean. The front desk staff’s English wasn’t great and the accent was quite strong, but it was still basically okay to communicate. I had already bought extra insurance through Zuzuche, and they didn’t try to upsell anything. When returning the car, I just handed over the keys and they didn’t do any inspection on the spot, but the deposit was refunded pretty quickly afterwards. Not doing a walkthrough on return does feel a bit risky though—if something comes up later and they want to charge you, it’s hard to argue. Overall they seemed like nice people, just maybe not the most thorough in how they handle things…

The store is not very big, with few people, so there's almost no waiting. Once you provide the last name used for the booking, the staff can quickly locate your reservation. I didn’t have an international driving license, but I was able to pick up the car using the car rental company’s translation document, my passport, and driving license through QEEQ. This time I got a five-door Opel, which is larger than what I originally booked—just perfect to fit two large suitcases. Perfect experience. Damage to the vehicle was clearly marked at the pickup and confirmed via email. When returning the car, make sure to fill up the tank at the nearest gas station and keep the receipt for verification. During this return, the rental company initially thought the car wasn’t returned with a full tank, but luckily I had kept the receipt as proof. To emphasize, the translated document provided by the rental company must be printed in color; they do not accept digital copies only.

The car was replaced, but it was still okay, same level.

Cars were great but one car not ready at pick up time. Waited about an hour

Great value

Hertz did not have the car we reserved and they took a deposit on two credit cards, neither have been adjusted to the correct amount as of yet