Careful with Alamo at Olbia : long queue on big arrival days

Everything went smoothly without any push to buy additional insurance since I had already purchased full coverage.

On the third day of renting the car, it broke down in Siena and was towed away. Without any local office, I couldn't get a replacement or return the car there. After returning the car in Florence, the usual return procedures were not followed, and I was told to wait for the towing or repair bill. Upon returning home, the remaining rental fee was deducted without prior notice and has not been refunded for several months.

I was charged by Alamo for roadside assistance service still, after I clearly stated I did not want the service. Only two days later I noticed extra charge on my credit card. So far I filed request for refund but have not heard back yet

Our initial booking was canceled without giving the reason. It would be good to have the reason why, when receiving cancelation email, instead of just sorry we had to cancel your reservation

Car was dirty has obviously been used by a smoker prior to us getting the vehicle there was cigarette as all over

Insurance is very expensive. Car was booked for 12:00 but because of some technical issue was provided only after 2 hours wait. As a compensation - free GPS was provided (pretty useless when everybody have smart phones)