First time renting from them. Very impressed.

Once again very excellent rental.

contract terms only in local language.

The GoldCar Malpensa Italy attendant was very wise in a bad way.

Counter staff became hostile when I didn't want to purchase additional insurance (not needed as i had an annual SDCW policy). On returning the vehicle, the staff member inspected the car and found 2 minute scratches (almost invisible to the naked eye and certainly not done by me) and said that, technically, I was responsible for this as the 'damage' had not been reported when I picked up the car. She decided not to charge me as she was 'tired'. I am not an easily annoyed person, but her attitude made me very cross. I would not use goldcar again. If you choose to do so, I would recommend inspecting thoroughly the vehicle on pickup and making sure that you report even the tiniest scratch and paint chip before accepting the car.

There was one scratch on the front bumper of the car that was not very visible unless you looked very closely underneath. I did not have any collision (that I know of) during my rental, but Goldcar decided to charge me ~250 Euro anyway. There is no way that this scratch would cost this much to repair; I have experience in collision repair and it was a touch up job.