The whole personal (pick-up, car return and customer service) was extremely extremely rude. They have offered me a bad car, with lots of km that was supposed to have the last rental with me (it was written on it "no fuel") I have received an invoice with 50 eur penalty + 13 eur for petrol charge even if I have returned the car with 2/8 as mentioned on the booking. A Fiat 500 was available at the moment of booking but they didn't wanted to offer it even if I have asked and booked it. They have offered me this very used Renault Clio and have threatened me that if I don't accept it, they'll mark me as no show. Whole process took around 1 hour. Me Antonio (man with a beard within 4th floor was not speaking very well English and when I have tried to speak Italian mentioning I don't speak it very well, he was aggressively correcting my spelling but he couldn't speak English even if working for an International car company). Francesca and Fernanda from 2nd floor didn't wanted to help either. This is the worst rental experience I have ever had, I rent around 10-15 cars per year, this was the first time with Goldcar but probably the past one. I don't know how to cancel the invoice for mussfuel considering that I have pictures that prove I was wrongly charged.

Continue providing the support you currently provide and useful information from the booking. Stop working with Golscar Fiumicino.

The car was quite new but it has a few scratches which was not marked on the rented document so I had to make the staff aware of it

The prices quoted by Easyrentcars are very competitive so I tend to go with them hiring the car from Easyrentcars.

Rude and discourteous staff. Coerced me into buying extra insurance I did not need. Lied openely about not beng able to use my debit card. Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever. I have made a formal complaint and wish my 370 euros to be refunded.

The car was sufficient. I only needed a small car. I am not a fan of Smart cars but it was okay.

It worked out very well. The price was right. The insurance offered was good. I am a satisfied customer.

They are scam artists. Stuck me with a diesel car which wasn't on my rental agreement, then charged me an extra tax ("pollution tax") when my agreement said all taxes and surcharges were included. We discovered about 45 mins. after we left the rental facility that we only got 1/2 a tank of fuel. Called the company immediately who told us to email them the photograph of our fuel gage. Never received a response. We had only driven about 80km (about 50 miles) when we noticed. I drove further than that on the return and it only took about 2 gallons and cost about 10Euros for fuel. When I returned the car with exactly the amount of fuel I got, they argued with me, blamed it on me and then charged me for fuel and a fine. They pushed it off to customer service when it was their own people who told us to email THEM. I will be disputing this with my credit card company.