AVIS CAR RENTAL REVIEWS IN UNITED ARAB EMIRATES

The service attitude is acceptable, but everything is way too slow.

The overall process was very convenient, and returning the car was also hassle-free. However, the rental company I chose this time had one major drawback: when picking up the car, they charged a deposit on my credit card but did not process the release upon return. Instead, I had to wait 30 days for the amount to unfreeze automatically. If they had processed the release at the time of return, the refund would have been faster.

Good attitude, fast service

Convenient pickup and drop-off

Very satisfied

Satisfactory

Great service with no upselling.

The car model was not satisfactory. It felt like the delivered car was not of the same class as the booked one, giving me a slight feeling of being deceived.

Not bad

Overcharging

The overall car rental experience was okay, but the pickup process was a bit slow. The vehicle's condition was average, and the maximum speed seemed to be capped at 120 km/h, as the display showed warnings for higher speeds.

Very satisfied, the staff was very patient when I arrived.

Good service at the pick up stage. worse service at the drop off stage (no person in charge, unclear process, lot of time waiting)

Good service, but the "better price" process didnt work

Satisfactory

Excellent

Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.

Pickup and return were quick and efficient. It's very convenient that toll fees can be charged directly without any service fees.

Avis is fine.

Very satisfied

Not bad!