EUROPCAR CAR RENTAL REVIEWS IN UNITED ARAB EMIRATES

QUICK CONFIRMATION. MET EXPECTATION

GREAT CUSTOMER SERVICE. EASY BOOKING PROCESS AND GREAT PRICE.

Satisfied

When we arrived, there was no queue, and returning the car was very quick.

The car was dirty, smelly, and scratched all over. This is not what one expects when renting a car. Furthermore, it was the first time that the credit card was required to be in the same name as the driver.

Friendly & professional

Our first experience with driving abroad was quite good. We followed the advice and bought full insurance. For our group of 4 adults and 2 children, we booked a 7-seater Kia Carnival, and the actual vehicle provided was exactly the same—brand new. Most parking lots in Dubai are free; we didn't pay any parking fees. To be cautious, I double-checked each time to confirm it was free. The toll fees were very cheap. We traveled from Dubai to Palm Jumeirah, then to BAB, Abu Dhabi, and Anantara, and finally back to Dubai, with a total toll cost of only 15.75 AED. The deposit was refunded after about three weeks.

Excellent

The service was really good.

It took over an hour to pick up the car, the service efficiency was too low. They were much more meticulous during the return process than during the pickup. Are they trying to charge extra?

Overall very satisfied

Overall very good, and the car was in great condition.

Excellent, transparent, and smooth.

Very satisfied, the car was in excellent condition!

Good service, new cars, efficient staff

Not good, overcharges

After returning to my country, I was charged five times. Contacting Zuzuche (the rental service platform) resulted in over a week without any reasonable feedback. I had to reach out to Europcar myself, where I was informed that three were for traffic violations and two were for toll fees, totaling 2000 RMB. However, upon checking Dubai Police and Dubai RTA systems, I couldn't find any records of traffic violation fines! Zuzuche also failed to provide any proof of the authenticity of these fines. Therefore, I am extremely dissatisfied with both Zuzuche and Europcar.

It's okay.

Some areas have a high speed limit, but the car is quite old and can't go that fast, so I had to stay in the rightmost lane.

The pickup and drop-off process was very smooth.

Overall satisfactory