CAR RENTAL REVIEWS ON RECORD GO IN MADRID

This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.

Good

Pretty good. Although there was a promotion for insurance when picking up the car, once I told the staff I was willing to leave a deposit and didn't want to buy their recommended insurance for over 80 euros, they didn't push further.

Acceptable

Record Go's location is outside the airport. After landing, you take a shuttle to their office for pick-up and drop-off. A deposit of €1200 is required, but if you don't want to pay this amount, you can opt for additional insurance costing around €80. Additionally, you need to pay approximately €80 for fuel upfront during pick-up, which will be refunded if the car is returned with a full tank. It's been two days since I returned the car, but the deposit and fuel refund have not been processed yet. I was informed that the standard processing time is seven days, with a maximum of thirty days.

Very satisfied

It's okay.

Very satisfied, but requires a credit card to rent the same model.

Very satisfied

Very satisfied.

Quite satisfied

nice experience

The car rental service was excellent.

Vehicle upgrade

Not bad.

The service was quite good, and the rental process was relatively quick. However, the pick-up location was a bit hard to find.

Satisfied