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Last updated on: April 29, 2025
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183Rental Locations
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Map View of Car Rental Locations in Tokyo
Rental Car Tokyo
9.4/10
CRQ-CarRent
9.4/10
Nissan
9.0/10
TKJACAR
10.0/10
Choice rent a car
9.4/10
YESAWAY
8.7/10
Times
8.0/10
Free Wings
10.0/10
Adati
6.5/10
Relax Rent A Car
10.0/10
Europcar
8.8/10
3723rentacar
5.7/10
AVIS
8.0/10
Alamo
10.0/10
Katsuta Auto
4.4/10
Hertz
9.1/10
samurai
8.9/10
NIPPON
8.6/10
Orix
9.9/10
Budget
6.0/10
Nissan Rent a car unfollow
9.6/10
Reviewed: March 23, 2025
Highly recommended. This one was a bit outside of city circle but booked the car at a great discount! The staff were very nice and professional, service highly appreciated! Provided detailed instructions upfront and coordinated in a timely manner. No delay in pick/drop.
Reviewed: April 14, 2025
Overall satisfied, friendly service, no hidden traps.
Reviewed: March 19, 2025
รอรถนานมาก ยืนรอรถ 50 นาที กว่าจะมารับ และมารับแล้ว ออกไปเอารถอีกไกลมาก พนักงานพูดภาษาอังกฤษไม่ได้ รถเก่ามาก รอยขีดข่วนรอบคัน GPS ใช้ไม่ได้ กล้องมองหลังใช้งานไม่ได้ แนะนำว่า ถ้าไม่ได้ราคาที่ถูกมากๆ ไปจองเจ้าอื่น เช่น Toyota , Nissan , Times ดีกว่า
Reviewed: February 18, 2025
The wait time was longer than expected as the shop is not at the terminal and the shuttle bus is slow (need to wait for a few parties to go in one go)
Reviewed: December 6, 2023
The only issue is you have to find their shuttle van service to the pick up location. Regarding the rides I do not like the electronic rear mirror. Totally not use to it, sometimes the screen brightness gets dim and it’s very unsafe.
Reviewed: February 20, 2020
Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.
Reviewed: February 10, 2020
I have to wait for a long time to get a car because there is one staff at counter service. The car exceeded my expectations, a lot of space for luggage and save oil.
Reviewed: February 6, 2025
Pickup was a bit slow. I called ahead as I was arriving but needed to wait an extra 20 minutes for the shuttle to the rental office. Overall shuttle wait, drive to rental office, paperwork and pickup took 1~1.5 hours.
Reviewed: January 16, 2025
The driver can only accommodate one person, additional passengers require extra payment, and the vehicle condition is average.
Reviewed: August 3, 2024
The reserved vehicle model was a seven-seat Alphard, but upon pickup, it turned out to be an eight-seater. The rear seats were inconvenient to access, and the car was 10 years old, showing its age. It lacked Bluetooth, USB ports for connecting the phone to listen to music or use CarPlay, and everything was in Japanese. However, it could display Japanese television channels. The only redeeming factor was the good attitude of the customer service.
Reviewed: February 5, 2025
The overall service was excellent, making every step feel smooth and easy.
Reviewed: January 7, 2025
The service was good. However, the glass was later shattered, and the compensation cost was 130,000 yen, which was very expensive.
Reviewed: January 31, 2025
The vehicle was in good condition. Japanese staff were actually very nice, but the Chinese staff were quite unhelpful and spoke rudely.
Reviewed: November 27, 2024
You need to call the car rental company upon arriving at the airport, and they will send a vehicle to pick you up.
Reviewed: November 10, 2024
Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.
Reviewed: November 6, 2024
The service was average, neither good nor bad. They provided a poorly maintained car with over 100,000 kilometers on it. Although it was the same model as booked, it was vastly different from the photos and was a lower standard version. The engine made a rattling noise while driving.
Reviewed: January 8, 2025
HOWEVER, there was a huge problem. We booked a Mitsbushi Pajaero as we required a FULL SIZED 4WD with high clearance and 4WD. We received a Mazda CX8 which was large enough but not 4WD meaning that we could NOT go where we wanted and got stuck in the snow several times and us not having a full high high clearance 4WD ruined our trip. The car we were given was not equivalent.
Reviewed: April 28, 2024
The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.
Reviewed: February 17, 2024
I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.
Reviewed: December 31, 2024
Although there were some minor issues at the beginning, the overall service was very satisfactory, and the vehicle was in great condition.
Reviewed: December 26, 2024
No tuvimos posibilidad de modificar la categoría del vehículo una vez en recepción. Por lo demás todo correcto
Reviewed: July 9, 2024
There were many people, waited about 15 minutes, very polite
Reviewed: April 26, 2024
There was no staff at the airport counter, but fortunately, there was a direct phone line. However, no Chinese service was available.
Reviewed: October 10, 2024
No physical store, the vehicles are relatively old, feels like a shell company.
Reviewed: July 15, 2024
The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.
Reviewed: May 26, 2024
Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money
Reviewed: May 28, 2024
Not a single panel on the car was not damaged Deposit of this place is essentially a scam. They take it and despite agreeing to refund it within 15 days, they have not.
Reviewed: March 12, 2024
When picking up the car, they asked us on the spot for an additional AU$500 deposit which they would return after 30 days. Their card machines didn’t work with our travel cards which hadn’t had any issues for the entire trip, so we had to go to a 7/11 to get cash. We exchanged bank info to facilitate our refund. After 30 days, we received nothing back, so I reached out, and after 3 weeks and many lengthy exchanges of information, we received our deposit back. Except it was AU$380, as we incurred all the transfer fees which seem to be exorbitantly high. No doubt they would have happily refunded us nothing if we hadn’t reached out. I would not recommend renting with this company.
Reviewed: February 19, 2020
Staff are polite and provide clear explanations
Reviewed: December 1, 2019
The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location
Reviewed: December 21, 2019
Samurai Car Rental indeed live to the expectation. Great service,and hassle free. Their return process doesn't require you to return in full tank,which really a big advantage. New car as well,so you can be assured of the car condition is tip top.
Reviewed: November 18, 2019
The kind people at Samurai looked after us very well - of course it is only car hire but they were very efficient and our choice of car was just right - would definitely use them again.
Reviewed: November 15, 2019
Car service staff were very attentive. Even going so far as to provide snacks for the kids while waiting. Car was small due to my preference but everything else was on point. Although was hoping that I could have gotten the electronic card for toll ways but not too much of an issue for this.
Reviewed: November 6, 2019
Quick shuttle pickup from the airport but a bit of a struggle to communicate in English when requesting the shuttle. An older microvan car, mechanically in good condition. Drove 1600 Kms without any issues. Small cars are preferable in Japan if you want to drive on narrow local roads.
Reviewed: December 8, 2019
Staff speaks very little English. GPS language has been set to English but the map and setting are still in Japanese. Not that useful. I recommend using own GPS.
Reviewed: November 30, 2019
Counter staff could not speak English and was inpatient. Another staff who showed us the car used an audio for translation, that was helpful. Note the GPS was only partially English. Strongly recommend non-Japanese drivers to have a backup gps. We were a given sienna.
Reviewed: October 2, 2019
The customer service rep was very helpful and super polite.
Reviewed: January 5, 2018
Like: The roads in Japan are sooooooooo goooooood!
Dislike: How far I drove. But then again, it was an experience that I will never forget.
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