Like: Car was low mileage and in good condition. Staff were friendly and efficient. Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.
“Good until the bad expierience over the windscreen damage.”
About Hertz:7.0/10
At the end of the hire, I was stunned to find out the collision damage waiver did not cover damage to the windscreen from a stone thrown up by another vehicle. Also an an exorbitant charge for the repair. At least 4 times the real cost of replacement of the windscreen!
The staff were friendly and helpful. When they found out we were going to visit the Manchester United club, they kindly recommended a nearby free parking spot.
Like: End to end reliability, condition of car, performance. When the former renter only refilled the vehicle to 3/4, we obtained a small refund to honour this. Dislike: Hard to return at Luton Airport (car return not well sign posted) but not Hertzs fault. Airport needs to do better.
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Happy with Hertz Elgin
Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.
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View more >Dislike: Hard to return at Luton Airport (car return not well sign posted) but not Hertzs fault. Airport needs to do better.