Initially positive - watch for additional charges!!!

I actually went to a HERTZ store. I had an appointment to pick up the car at 9 AM, but since no one answered the phone when I called the store, I was worried they might not actually be open, so I ended up arriving around 10 AM. The staff member at the store initially told me that I was late and wanted to charge me a delay fee. Later, she mentioned I needed to purchase a €100 insurance but didn't explain it clearly with patience, just informed me about it and emphasized it was not mandatory. She said the email order she received didn't mention insurance, and when I showed her the reservation sheet, she didn't check it and simply replied, 'I don't understand,' before returning all my documents and asking me to contact customer service myself. After observing for a while, I noticed she spent quite a bit of time explaining this issue to the next two customers, but at least she gave them more detailed information than she did to me. Finally, at around 11:30 AM, I got the car, thanks to the timely callback from the customer service team at Zuzuche, who communicated with her again, and she finally clarified that the insurance was just being mentioned as an option.

The rental company colluded with thieves and did not warn renters in advance, leading to tires being slashed and everything stolen within just 30 minutes by gangsters who slashed the tires twice! When we returned to the store for help, they only shirked responsibility and said the rental platform should be accountable. Absolutely disheartening. Trash Hertz knew their cars have rental company logos, attracting thieves, yet did nothing to prevent it. They pushed all the responsibility away when incidents occurred. Don't choose Hertz.

The car rental and exchange process is very convenient, easy to find at both the airport and train station. The vehicle was in excellent condition! It was a nearly new SUV from SsangYong.

Everything was simply perfect. We got a new car and it was easy to pick-up and drop-off. Will recommend Hertz in Las Palmas.

Will use again. Good, reliable, friendly service. Staff at Malaga Airport desk - pleasant and helpful. Negative: telephone availability: I was trying to get in touch following my delayed pick-up and there was no way to get through to the Malaga Airport desk. IMPROVE THE SYSTEM, PLEASE

Excellent service, supportive staff on the phone.