Budget staff.....Where ?

Very efficient, the car was in excellent condition. The new models come with CarPlay and speed alerts, which are great. When picking up the car, make sure to carefully inspect the vehicle and take photos or videos of any damages.

Booked a mini SUV ended up with a golf as they say its the same class

Reservation ref 84038830 Truro. Office cramped, Entrance access difficult due to puddles. A long drive from the train station. Waiting a week now for receipt for charge of £304.81 for scratched door handle needed for insurance. Counter assistance good and friendly

It was ok.

The car provided was totally unacceptable. Unfortunately numerous issues I noticed shortly after leaving the rental location. The car was dirty inside and out, significant damage to the exterior, and was not full of fuel (despite being marked otherwise on paper) - essentially the car was clearly not prepared for hire. After booking a medium hatchback I was provided with a 1.0 ltr Fabia estate which had some mechanical issues. Due to lack of "availability" at my local branch I had to drive 60 miles to get it replaced. Definitely won't be renting with Avis/Budget again anytime soon.