The car was fine however we needed to wait for over 2 hours to pick up the car - this is shocking amount of time wasted especially with the 8 months old baby. The waiting time was probably the worse thing about the whole experience. Everything else was very good.

Straight forward and easy to understand process. What's app reminders are a nice touch.

I did not get the car I booked and nothing similar available so had to take a larger vehicle (in any other location would have been OK), but driving in Naples and Amalfi coast, was not appropriate. The agent wanted to sell more than I had booked and paid for, unnecessary, all I wanted after 2 flights and day of travel is to collect the keys and get to hotel ........... queue was ridiculous and the same selling of unnecessary additions tok forever for each customer. Sign the contract, shown existing damages on the contract and told to check the car before leaving. Contract signed @ 17:00, collect keys check car, contract sent by email, so cannot check the significant amount of scrapes and dents on this vehicle, all dents were new and not documented, luck I took photos at the airport in the parking bay before i left!

I liked the way the avis/budget staff at the Sorrento office worked as a team. The car at pickup wasn't filled with fuel fully as documented, but this was quickly rectified at a minimum of Inconvenience.

Very bad company, Manipulating, A theftry gangster I will never ever book a car with them I can not trust budget at all. I their concern is money they can steal one customer but with time they will close the company soon trust me