Affiliated with AVIS, a large company with highly professional service.

Quite satisfied.

I did not get the car I booked and nothing similar available so had to take a larger vehicle (in any other location would have been OK), but driving in Naples and Amalfi coast, was not appropriate. The agent wanted to sell more than I had booked and paid for, unnecessary, all I wanted after 2 flights and day of travel is to collect the keys and get to hotel ........... queue was ridiculous and the same selling of unnecessary additions tok forever for each customer. Sign the contract, shown existing damages on the contract and told to check the car before leaving. Contract signed @ 17:00, collect keys check car, contract sent by email, so cannot check the significant amount of scrapes and dents on this vehicle, all dents were new and not documented, luck I took photos at the airport in the parking bay before i left!

Budget is poorest rent company, I booked a Benz A class automatic car, the staff forced to accept cheap cars and said I have no options only automatic I have to accept. The staff attitude here is so bad i had never seen. They said you can wait or accept their offer. Then I wait about two hours eventually, they offered me a Audi A6 and forced me to buy a full insurance. I told them I have already purchased a full cover separate, they said I need to buy extra expensive insurance there, otherwise I can't take the car I want.

We booked an automatic specifically but when we arrived late on Sunday night with 2 children we were told there were none available. Then they tried to get us to take a car with a totally damaged wing mirror and a light out,

This was straightforward but I would recommend paying upfront.