The confirmed car model was not provided in the store. Even after contacting the rental company, we were still downgraded. The cross-border fee was less than 30 euros, but the tax was as high as about 12 euros; the tax accounted for nearly 50%.

Not bad, just average.

When we arrived at the rental location, we were told there were no automatic cars available and were directed to rent on-site from another car company. After extensive negotiations, we were instructed to go to the airport to pick up the car ourselves. Upon arrival, we were further delayed and charged an extra 69 euros for airport parking. Overall, the service was inefficient, the staff were rude, and the experience was unreliable.

The pick-up day was a Sunday. The previous customer had left the car in a mess, with the backseat floor mats and drawers full of cookie crumbs. They were reportedly fined 500 euros. The vehicle inspection staff explained that the cleaning company doesn't work on Sundays, so the car hadn't been cleaned after the last return. The employee ended up using a vacuum cleaner to clean the interior, and I even grabbed a cloth to wipe the exterior to speed up the process and remove any hidden scratches in the dust. This inspection staff member was very patient. My English is not good, but he carefully answered my questions. However, if you don't ask, they assume you understand, so be sure to ask for details. Additionally, the AD BLUE indicator was already low when we picked up the car. We were unfamiliar with diesel cars. The staff said we could buy AD BLUE at a gas station and get reimbursed with the receipt, but since we returned the car to a different location, the Munich train station staff only gave me an email to send the receipt photo to. I sent it for three days with no response, so we still don't know if we'll get our money back. Overall, this rental experience was more disappointing compared to renting in Japan or New Zealand.

Very good