The first car we got ended up with a flat on the road, and none of their cars come with spare tires, so we spent about three hours waiting for roadside assistance, going back to the branch, and swapping the vehicle. The branch didn’t have many cars available, so the lady at the counter needed some time to arrange a replacement for us. Just a heads-up: the roadside assistance and customer service staff basically don’t speak English. On the plus side, the branch doesn’t aggressively push extra insurance, and apart from the time lost changing cars, we were overall pretty satisfied.

No lines at all and everything went super smoothly. The guy who helped us explained everything really clearly.

Satisfied

Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me. Car is in good condition and everything explained in detailed. Car drop off is smooth within less than few minutes. Overall good experience with Alamo.

All good although an issue with accepting a UK Post Office MasterCard Credit card for the holding deposit. Refused to accept card and then had to provide another which was OK. Could not adequately explain what was wrong with the Post Office Credit Card.

Excellent service & prices!