All Good!

Staff were friendly and they upgraded us to a bigger car, though driving a large vehicle on those narrow French roads was a bit challenging.

The staff were generally diligent and responsible, but their ability to handle unexpected issues really varied. When we picked up the car, we noticed the middle row right seat belt buckle wasn’t working. For safety reasons, the first staff member said we should change cars, but a similar model wouldn’t be available for at least two hours, which would seriously disrupt our schedule. He basically had no solution. About half an hour later, after the shift changed, a more experienced staff member took over. Once he confirmed the buckle couldn’t be fixed, he suggested we put our luggage on the middle row right seat, free up the rear luggage area, and drop down the extra seat there for a passenger. That way, we didn’t have to wait for hours and our plans weren’t completely derailed, and the issue was partially resolved. He also promised a €50 refund as compensation and asked for our bank details, but that refund still hasn’t shown up.

I booked a Renault compact car, but the rental company provided a 2025 Toyota CHR EV that hasn't even been released in the domestic market yet. The car had only been driven a bit over 13,000 kilometers, practically brand new. A full tank of gas got us from Nice to Lyon via Avignon. French highways are very easy to drive on, though the toll fees are outrageously high.

Satisfied

The rental service quality is excellent, no upselling. Since the small car we booked was unavailable, they upgraded us for free. The car was in good condition, full tank on pickup and return, quick drop-off process, and deposit was refunded immediately.