The staff's English is very good.

Before picking up the car, you can contact them via WhatsApp. They will send pictures to guide you to the shuttle bus location at Bari Airport. Upon arrival, the customer service is very good. They also offer to upgrade to full insurance on-site. I spent around 250 euros for four days. It's not cheap, but in Europe, it's better to pay for peace of mind.

This place is super budget, be warned! Hard to find from the airport. You need to ring the company to tell them to pick you up. Go to departures and outside to wait outside door 17, where the van marked ‘auto stop’ will collect you. Once there, they will try to charge you a cleaning fee for the car (€22) so factor this into the price.