Overall satisfied

Everything went smoothly. No need to queue for the car pickup, and the store was easy to find.

It's an international car rental company, quite good.

When picking up the car, I found that the car I reserved was not available. Initially, they wanted to give me a lower-tier vehicle without offering a refund, but eventually, we agreed on a Volkswagen minivan. The staff's English was very poor, making communication difficult. The day after picking up the car, an unauthorized charge of several hundred dollars was made to my credit card, which I have disputed through my credit card company. I've used AVIS frequently in the past, but I strongly advise against renting from this company in Kaysersberg.

My first time renting a car for a long trip left a very deep and unforgettable impression. Everyone was so friendly.