It's okay, but I had to explain a lot. Even though I had already bought insurance, the rental company still insisted I buy their insurance, which took over half an hour. Eventually, I had to call QEEQ's customer service and then explain everything to the rental company staff. After a lot of back and forth, they finally processed it. They also required two different bank credit cards for the deposit, claiming the A4 is a luxury car and two cards are necessary. Fortunately, I had them. Overall, it was okay. Just consider it a travel experience.

Pretty good

The car rental company's service was quite good. The Rome rental location was easy to find, but the drop-off point at Milan Airport was poorly marked, it can only be described as a trap!

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.

Like: Quick and easy
Dislike: No one around to check car on drop-off