The staff at the rental company were somewhat indifferent. They just handed over the keys without indicating where the car was. When we arrived at the store, it seemed like they were lecturing another employee, making us wait for over 10 minutes. Very aloof attitude.

I inspected the car thoroughly during pickup. When returning the car, the Hertz staff barely looked at it, showing a lot of trust. The pickup staff clearly stated that there was no need to wash the car before returning it. Additionally, considering our original drop-off point (Heathrow) was far from our accommodation (there were no ideal drop-off options for our MPV model online), they immediately helped me resolve it after discussing. They were very patient. Later, I found the new drop-off point was only 200-300 meters from the hotel, which was great. They also didn't try to sell me any insurance. The Ford Galaxy 7-seater was a new model, with limited space efficiency (couldn't get a Sharan). The trunk was especially cramped, and the trunk cover had no place to store except underfoot. On the positive side, the diesel engine had sufficient power, the automatic transmission was responsive, the steering was extremely precise with little play, and the suspension was supportive yet resilient. This was a blessing on the narrow, hilly, winding roads in the UK, making the driving experience very enjoyable.

Like: Quick and fast service